James Nutley, from Caldicot, Monmouthshire, whose 28th birthday is on Thursday, was last seen a few yards from his hotel in Tenby, Security national insurance company
.

Although his driving licence was later found on the town’s South Beach, there has been no sign of him since.

But Mrs Nutley said the family must believe he has come to no harm. “That’s what keeps us going,” she said.

Mr Nutley was with a group of about 20 friends on an annual golfing trip to Tenby when he went missing on 24 October, 2004.

The group had arrived earlier that day, settled into their various hotels and then gone to local pubs for the evening.

I’ve said in the past that perhaps he tripped up, hit his head, doesn’t know who he is Cath Nutley

“Apparently about 12 o’clock he decided he was coming back because he had to play golf in the morning and from the CCTV he disappeared about 30 yards from the hotel door,” explained Mrs Nutley.

She said seeing the CCTV footage for the first time last year was a “bit of a shock” because the family had been led to believe her son was last seen on the South Beach.

It was there his driving licence, National Abbey national insurance
card, and golf membership card were all national insurance crime bureau, she said.

Members of the family have gone back to the Giltar Hotel in Tenby - where Mr Nutley had been staying - to mark his 28th birthday.

She said the lives of all the family, of his father David and sister Helen, have changed since they were told he was missing.

A poster campaign has drawn a blank

Despite launching a website and a campaign including his face being featured on milk bottles, and more recently the support of the Missing Wales charity, there has been no breakthrough in their search.

The family offered a reward last year, but have not received any information as a result, so they were no further forward than the day he disappeared, she said.

“I’ve said in the past that perhaps he tripped up, hit his head, doesn’t know who he is,” said his mother.

“But my point to the police is, who does know that James is missing?

“If we could have got that publicity there would be a lot more people who know James is missing.

“At the moment we think a very very small percentage would know, so if he is around somewhere, who is to know he is missing?”

Dyfed-Powys Police said their file on Mr Nutley was “very much still open”.

A spokesperson said officers met the family in the past two months and they were exploring other avenues of keeping the inquiry going.